We are seeking a agile Operations Executive to join our team. They will manage stock levels, handle procurement of packaging materials, and resolve payment gateway and shipping partner issues. Responsibilities also include export documentation, e-invoicing, and collaborating with the sales and production teams to ensure smooth operations and customer satisfaction while staying updated on product knowledge and industry trends.

Key Responsibilities :

- Order Management:

- Efficiently process orders and coordinate with the production team to ensure timely delivery.

- Assist in estimating timelines for order completion and delivery.

- Manage and update our Returns Center to efficiently process returns

- Shoulder responsibility to execute urgent and custom orders taken by the sales team and upon customer request.

- Be adept at Excel to analyse and organise sales data to place jobbing orders on a regular basis to contractors

- Procurement:

- Keeping tabs of consumables that go into the packaging of the product and coordinating with the suppliers for the same

- Payment Gateway & Shipping Partner Concerns:

- Logistics Paperwork:

- Handle export documentation for parcels shipped from the factory, ensuring compliance with international shipping regulations.

- Working on e-invoicing and e-way bill generation: shall be trained for this entire section.

- Stock Coordination:

- Liaise with the factory to manage product stock levels and ensure prompt production when items are low.

- Provide reports to the production department to maintain minimum stock at all times.





- Maintain and update an inventory count on a weekly basis and create stock transfers when shipping parcels to various internal locations.

- Team Collaboration:

- Collaborate with the production and sales team to ensure a seamless customer experience and resolve any escalations alongside liaising with the sales team to convert more leads with timely stock and production updates via Slack.

- Product Knowledge:

- Develop a deep understanding of our hair products to accurately answer customer queries and recommend suitable products.

- Stay informed about industry trends, product knowledge, and competitor offerings.

Qualifications :

- Proven experience in operations, preferably in the e-commerce or D2C sector.
- Strong communication skills, both written and verbal.
- Ability to manage multiple communication channels, organise information, and multitask.
- Experience in coordinating with sales and production teams and handling order processing.
- A strong work ethic and bandwidth for dealing with multiple tasks calmly.
- Proactive, with strong problem-solving skills and the ability to work in a fast-paced environment.

Customer Queries :

- Attend to customer queries on Zoko/Chatra/IVR.
- The job description may include a few more responsibilities pertinent to the above overarching tasks._

Work Location: In person (Pragathi Nagar, Kukatpally)

Timings: 10AM - 6PM Monday through Saturday

Job Types : Full-time, Permanent

Pay: From ₹20,000.00 per month

Education :

- Diploma (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

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