Experience : 1-3 years (Jewellery retail experience preferred) Department : Customer Support / Sales Employment Type : Full time

Role Overview

Key Responsibilities

- Handle inbound and outbound calls to assist customers with product enquiries, pricing, offers, and store information
- Follow up with leads generated through digital platforms, walk-ins, exhibitions, and campaigns
- Maintain and update customer database and CRM records
- Inform customers about new collections, promotions, festive offers, and events
- Convert enquiries into store visits and support the sales team in achieving targets
- Resolve customer queries and complaints professionally
- Build long-term relationships with customers for repeat business and referrals
- Coordinate with showroom staff for appointment scheduling and customer visits

Required Skills :

- Excellent verbal communication skills in English and local language
- Customer handling and convincing skills
- Basic knowledge of jewellery products (gold, diamond, bridal collections) preferred
- Ability to multitask and maintain records

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Nagpur)
🏢 Khandelwal Jewellers Nagpur
📍 Nagpur