Full job description

Summary : Manage and nurture relationships with key clients to drive satisfaction, retention, and upsell/cross-sell opportunities. Act as the primary point of contact and ensure client needs are met efficiently.

Key Responsibilities :

- Build rapport with recent and existing clients; understand their business goals.
- Handle inquiries, complaints, and feedback promptly, turning issues into positive experiences.
- Track client interactions in CRM tools (Salesforce, HubSpot, etc.) and maintain accurate records.
- Collaborate with sales, product, and support teams to deliver solutions and meet client expectations.
- Identify upsell/cross-sell chances and pass leads to sales.

Required Skills :

- 2+ years in customer service, sales




- Excellent communication (verbal & written) and active listening.
- Strong problem-solving and negotiation abilities.
- Proficiency in CRM software and MS Office.
- Ability to multitask and prioritize in a fast-paced environment.

Qualifications :

- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Paid sick time

Experience :

- CRM software: 2 years (preferred)

Work Location: In person

📌 Customer Relationship Executive (Irugur Area) (Coimbatore)
🏢 Sanat Enterprises
📍 Coimbatore