Job Summary: Key Responsibilities:

- Resolve customer queries, complaints, and service requests efficiently.
- Ensure adherence to process guidelines, quality standards, and SLA requirements.
- Manage customer escalations and provide timely resolutions.
- Support junior associates with process-related guidance and training.
- Maintain accurate records of customer interactions and transactions.
- Monitor daily productivity and achieve assigned performance targets.
- Coordinate with internal departments for issue resolution and process improvement.
- Ensure compliance with company policies, data security, and confidentiality standards.
- Prepare reports, MIS updates, and operational documentation when required.
- Identify opportunities for improving customer experience and process efficiency.
- Participate in team meetings, training sessions, and performance reviews.

Required Skills :

- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving abilities.




- Positive knowledge of BPO operations and customer service processes.
- Ability to manage escalations and work under pressure.
- Proficiency in MS Office and CRM/customer support tools.
- Strong multitasking and teamwork skills.

Qualification:

- Graduate in any discipline.
- Additional certification in customer service or communication preferred.

Experience :

- 2-5 years of experience in BPO / Customer Support / Process Operations.
- Prior experience in handling senior process responsibilities preferred.

Salary : Best in the industry

Job Location: As per company requirement

Working Conditions:

- Rotational shifts including night shifts if required.
- Weekend working and rotational offs as per business requirements.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Process Associate (Sr) : Bpo (Nashik)
🏢 Sagar Fabrics
📍 Nashik