Operations Executive - Service Operations

Role Objective

To manage day-to-day service operations, ensure smooth pickup & delivery coordination, handle customer escalations, and maintain high levels of customer satisfaction across all SPIN CYCLES outlets.

Key Responsibilities

1️ Daily Operations Management

- Manage day-to-day store and service operations.
- Ensure all shops open and close on time.
- Coordinate with shop managers and operations team.
- Ensure 100% compliance in pickup and delivery schedules.

2️ Customer Service & Escalation Handling

- Handle customer escalations via phone and helpdesk tickets.
- Meet customers when required (need basis).
- Resolve complaints within defined SLA timelines.
- Ensure customer satisfaction and delight.
- Collect and share customer feedback with management team.

3️ Pickup & Delivery Compliance

- Coordinate with logistics team for timely pickups and deliveries.
- Monitor order tracking and delay management.
- Ensure zero missed or delayed deliveries without escalation.

4️ Team & Resource Coordination

- Work closely with shop managers and retail sales teams.
- Support stores during peak times.




- Manage resource allocation and emergency staff swapping.
- Build strong internal team relationships.

5️ Sales & Customer Engagement

- Stay updated on all services offered.
- Inform customers about discounts and special offers.
- Support execution of sales promotional activities.
- Drive repeat business and retention.

6️ Public Relations & Brand Support

- Support customer engagement on Google, Facebook, and other digital platforms.
- Assist in maintaining positive online reputation.

Preferred Qualifications & Skills

- Prior experience in service-based business (Retail / Hospitality / Laundry / Logistics preferred).
- Excellent English and Hindi communication skills.
- Strong escalation handling and problem-solving skills.
- Customer-centric mindset.
- Ability to work under pressure and manage multiple locations.

Pay: ₹12,558.72 - ₹33,508.79 per month

Advantages :

- Health insurance
- Provident Fund

Experience :

- service based business : 3 years (required)

Work Location: In person

📌 Operations Executive (Whitefield)
🏢 SPINCYCLES
📍 Whitefield