JOB TITLE: International Voice Process

Location : Sector V, Salt Lake, Kolkata (On-site) Salary : ₹15,000 - ₹25,000 per month (Negotiable based on experience) Experience Required : 1-2 Years Employment Type : Full-Time | Permanent Qualification : Graduate Preferred

About Shree Ji Steel

Shree Ji Steel is a leading steel solutions provider committed to delivering high-quality products and exceptional customer service across domestic and international markets. As part of our continued growth, we are looking for energetic, customer-focused, and result-oriented professionals to join our team and support our international business operations.

Job Summary

Key Responsibilities

- Handle inbound and outbound calls with international clients professionally and effectively.
- Generate leads and identify new business opportunities through cold calling, follow-ups, and client engagement.
- Build and maintain strong relationships with overseas customers and business partners.
- Understand customer requirements and provide accurate product and service information.
- Follow up on inquiries, quotations, negotiations, and business discussions to drive conversions.
- Maintain accurate records of customer interactions, call activities, and follow-up schedules in the CRM system.
- Coordinate with internal departments to ensure timely resolution of customer concerns and requirements.
- Achieve individual performance targets and contribute to overall business objectives.
- Stay updated on market trends and customer requirements in international markets.

Required Skills & Competencies

- Excellent verbal communication skills in English with a clear and professional accent.
- Strong interpersonal, negotiation, and persuasive communication abilities.




- Ability to communicate confidently with international clients and stakeholders.
- Good customer relationship management and problem-solving skills.
- Basic knowledge of CRM software (Zoho CRM experience preferred).
- Strong organizational, multitasking, and time-management skills.
- Ability to work in a target-driven and fast-paced environment.
- Flexibility to work in rotational shifts or night shifts, if required.

Eligibility Criteria

- 1-2 years of experience in International Voice Process, International Sales, Telecalling, Customer Support, or Business Development.
- Experience handling international clients from regions such as UAE, Vietnam, Australia, Europe, or other global markets will be an added advantage.
- Graduate or equivalent qualification preferred.
- Strong professional communication etiquette and a positive attitude.
- Freshers with exceptional communication skills and a strong willingness to learn may also be considered.

What We Offer

- Competitive salary package with attractive performance-based incentives.
- Opportunity to work with international clients and global markets.
- Clear career growth and advancement opportunities.
- Supportive, collaborative, and professional work environment.
- Ongoing training, learning, and skill development programs.

Benefits :

- Health Insurance Coverage
- Provident Fund (PF) & ESI Benefits as per company policy
- Performance-Based Incentives
- Employee Recognition & Reward Programs
- Paid Leaves and Other Statutory Benefits

How to Apply

Job Type : Full-Time | Permanent

Job Types : Full time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Application Question(s):

- Experience in International process?
- What is your current salary?

Work Location: In person

📌 International Voice Process (Kolkata)
🏢 Shree Ji Steel
📍 Kolkata