Job Description :

- Posting Start Date: 6/6/26
- Offer ID: 2250
- Unit: HM Clause
- Job Title: Customer Service Officer
- Job Location: Hyderabad
- Contract type: Permanent
- Job Description: Function : Customer Service

Main Goal : Leverage the customer Support activities to sales team & Customers as per company policy.

Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.

Job description : Collaborate with customers, Sales team, Sales Planner, Finance, S&OP;, Supply Chain

Provide necessary information to sales team as and when required.

Order placement to dispatch follows up for the assigned regions/customers.

Communicate with sales team regarding delivery timelines and update on open order status

Stock transfer process and proper documentation (Internal & External)

Strictly follow sales return policy guidelines and follow the process

Credit Note against, Sales return, schemes, discounts etc.

Sales Loss / Opportunity capturing in the system.

What we expect of you :

- Preferably JDE knowledge




- Having good knowledge of MS Office (Excel)
- Data Entry
- Timely responses
- Good relationship with the stakeholder functions
- Good presentation and communication skills

Skills :

- Accountability- Collaboration- Entrepreneurship- Respect- Communication- Computer Skills- Customer Service- Customer Focus- Listening Skills- Managing for Results- Problem Solving/Analysis- Product Knowledge- Sales Team Support- Sense of Urgency- Technical Skills- Teamwork Your benefits and working setting :

- Career Growth

- Diversity and Inclusion

- Gender Equality

- Employee Wellness

- Training and Development

- Safer Workplace

- Rewards and Recognition

Recruitment process : HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive

- Profile Screening
- Phone screening
- Interviews - 3 rounds
- Offer Discussion
- Offer Letter Issue
- Background Verification
- Pre Employment Medical Checkup
- Onboarding

📌 Customer Service Officer (Hyderabad)
🏢 Limagrain
📍 Hyderabad