Branch Coordinator - Job Description (JD)

Position: Branch Coordinator

Department: Operations & Administration

Reporting To: Branch Manager

Location: Johnson's Academy Branches

About the Role

Key Responsibilities

1. Branch Operations

- Assist the Branch Manager in managing the daily operations of the academy.
- Ensure smooth execution of administrative and operational activities.
- Maintain discipline, professionalism, and positive branch culture.
- Ensure compliance with academy policies and Standard Operating Procedures (SOPs).
- Take ownership of assigned operational tasks and ensure timely completion.

- Student & Parent Relationship Management

- Welcome and assist walk-in students and parents. 1
- Handle student and parent inquiries with professionalism and empathy.
- Resolve concerns promptly or escalate them to the Branch Manager when necessary.
- Maintain excellent customer satisfaction throughout the student journey.
- Conduct regular parent follow-up and relationship-building calls.

- Sales & Renewals

- Conduct daily renewal calls and follow-ups.
- Follow up with trial students and prospective leads assigned by the Branch Manager.
- Support admissions by explaining courses, fee structures, schedules, and academy benefi ts.
- Coordinate with the sales team to maximize admissions and renewals.
- Maintain accurate records of all follow-ups and conversions.

- Student Attendance & Retention

- Monitor daily student attendance.
- Track absentee students and conduct follow-up calls on the same day.
- Understand reasons for absenteeism and coordinate recovery plans.
- Maintain attendance records in both the academy software and Google Sheets.
- Assist in improving student retention.

- Classroom & Academic Coordination

- Inspect classrooms before every session.




- Ensure facilitators have classrooms ready with instruments, books, and required materials.
- Verify that classrooms are clean, organized, and conducive to learning.
- Coordinate with instructors regarding attendance, scheduling, and student concerns.
- Ensure classes start and end on time.

- Administrative Responsibilities

- Maintain all Google Sheets and internal trackers accurately. 2
- Update admission records, fee details, attendance records, and student information.
- Maintain physical and digital student fi les.
- Coordinate document collection during admissions and renewals.
- Maintain branch inventory records.
- Ensure all administrative tasks are completed within deadlines.

- Reporting & Documentation

- Prepare Daily, Weekly, and Monthly Reports.
- Maintain reports related to:

- Admissions
- Renewals
- Attendance
- Revenue
- Student feedback
- Absentee follow-ups
- Daily operations
- Submit reports on time with complete accuracy.

1. Customer Feedback & Online Reputation

- Conduct student and parent feedback calls.
- Collect Google Reviews from satisfi ed parents and students.
- Monitor customer satisfaction.
- Escalate recurring concerns and suggest improvements.

- Branch Inspection & Quality Assurance

- Conduct periodic inspections of classrooms, reception, waiting areas, washrooms, and common spaces.
- Ensure academy branding and displays are maintained.
- Report maintenance issues immediately.
- Ensure branch cleanliness and operational readiness.

3





1. Event Coordination
- Assist in organizing:

- Spotlight Events
- Workshops
- Competitions
- Examinations
- Annual Day
- Parent Meetings
- Coordinate registrations, communication, and event logistics.

1. Team Coordination
- Coordinate effectively with:

- Branch Manager
- Instructors
- Facilitators
- Administration Team
- Sales Team
- Data Analyst
- Maintain transparent communication between departments.
- Support the Branch Manager in implementing operational improvements.

Key Performance Indicators (KPIs)

KPI

Target

Parent & Student Query Resolution

Within 24 Hours

Google Sheets Accuracy

100% Daily Updates

Student Attendance Collection

100% Daily

Absentee Calls

Same Day

Renewal Calls

Daily 4

Lead Follow-ups

Daily

Classroom Inspection

Before Every Batch

Google Reviews

As per Monthly Target

Feedback Calls

Weekly

Report Submission

100% On Time

Data Accuracy

99%+

SOP Compliance

100%

Branch Readiness

Daily

Customer Satisfaction

High Rating

Required Skills :

- Excellent communication skills in English and the local language.
- Strong interpersonal and customer service skills.
- Sales mindset with confi dence in handling renewals and admissions.
- Good knowledge of Microsoft Excel and Google Sheets.
- Strong organizational and time management skills.
- Ability to multitask in a fast-paced environment.
- Problem-solving and confl ict-resolution abilities.
- Professional appearance and positive attitude.

Educational Qualifi cation

- Bachelor's Degree in any discipline (preferred).
- Freshers with excellent communication skills may apply.

5

Preferred Experience

- 1-3 years in Administration, Operations, Front Offi ce, Customer Support, Ed

📌 Branch Co-ordinator (Bengaluru)
🏢 Johnsons Academy
📍 Bengaluru