Req ID : 373290

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities : In these roles, you will be responsible for :

- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
- Willing to learn grow in other IT Business areas

Requirements for this role include :

- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Excellent communication skills, comfortable working with various stakeholders




- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences : - Optional (nice-to-haves)

- For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
- ITIL foundation certified - Adaptable - Willing to work in a Rotational 24*7
- Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
- The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

About NTT DATA

📌 Helpdesk Associate - Technical Troubleshooting (Bengaluru)
🏢 NTT
📍 Bengaluru