Job Title: Dialer RTA (Real-Time Analyst)

Location: Thane

Experience: 2+ Years

Salary : Up to ₹4.20 LPA

Shift: Rotational / Flexible

About the Role

Key Responsibilities

Monitor outbound and inbound dialer operations in real time.

Manage dialer campaigns, including list imports, campaign setup, activation, and closure.

Adjust dialing strategies and pacing to maximize operational performance.

Monitor agent activities and escalate performance-related concerns to leadership.

Configure and maintain dialer settings, agent profiles, and campaign parameters.

Update workforce management schedules and maintain staffing records.

Collaborate with Operations, Quality, and Management teams to achieve business objectives.

Conduct regular audits of dialer settings and ensure compliance with company policies and regulatory requirements.

Generate, analyze, and interpret reports to identify trends and improvement opportunities.

Provide timely support for operational issues, requests, and escalations.

Ensure all campaign and service-level metrics are achieved consistently.

Required Skills : Hands-on experience with Dialer Management (LiveVox preferred).

Strong knowledge of MS Excel, reporting,



and data analysis.

Understanding of Workforce Management (WFM) processes.

Excellent analytical and problem-solving abilities.

Strong communication and stakeholder management skills.

Ability to work in a fast-paced, high-pressure environment.

Experience in monitoring KPIs, SLAs, and operational metrics.

Qualifications : Bachelor's degree in any discipline.

Minimum 2 years of experience in a Contact Center/BPO environment.

Experience in collections or customer service operations will be an added advantage.

Preferred Skills

Knowledge of workforce planning and scheduling.

Exposure to reporting tools and dashboard management.

Understanding of compliance and regulatory guidelines related to dialer operations.

Compensation

Salary : Up to ₹4.20 LPA (Based on experience and skills)

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Versatile schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Dialer Rta (Real-time Analyst) (Thane)
🏢 Stellar Talent bridge
📍 Thane