- Handle inbound and outbound customer calls professionally
- Answer customer queries and provide accurate information
- Maintain proper call records and customer database
- Resolve customer complaints and escalate issues when required
- Follow communication scripts and company guidelines
- Achieve daily call targets and performance standards
- Conduct follow-up calls with customers when necessary
- Coordinate with internal departments for issue resolution
- Ensure high customer satisfaction and service quality
- Maintain confidentiality of customer information
Required Skills :
- Excellent verbal communication skills
- Good listening and convincing abilities
- Basic computer knowledge and typing skills
- Ability to handle pressure and multitask
- Positive attitude and customer-focused approach
- Problem-solving and interpersonal skills
- Experience in BPO / Telecalling / Customer Support preferred
- Freshers with good communication skills are welcome
- Ability to work in rotational shifts if required
- Target-oriented and self-motivated