Role Overview We are looking for a Customer Support Executive who will act as the first point of contact for customers across online and offline channels. The role focuses on handling inquiries, follow-ups, service requests, and ensuring a smooth customer experience from enquiry to post-purchase support.

Reporting Manger - CRM Head

Coordinate with store teams, inventory, and HO for order status, repairs, and customizations Support CRM campaigns, reminders, and re-engagement calls Maintain high customer satisfaction and response TAT**

Required Skills & Qualifications 1-2 years of experience in customer support / CRM / retail or jewelry industry

preferred*Strong communication skills in English + Hindi Comfortable with Excel, and WhatsApp Business (Zoho optional) Positive coordination and follow-up skills

Key Performance Indicators * Lead response time & follow-up closure Conversion support for store visits and online inquiries CRM accuracy and data hygiene Customer satisfaction & complaint resolution

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

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