- Prepare detailed reports, as required, for customers- Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services- Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses- Perform first level root cause analysis- Any critical escalation from client related to closure has to be highlighted to senior level,- Arrange for expedited service recovery for shipments, when necessary- Revert back to the client with update/closure in the given timeline.- Need to share the closure file with every client.- Responsible for billing and payment collection from the customer.- Maintaining an accurate record of all existing and potential customers.- Responding to customer inquiries in a timely and qualified manner.- Serve as the link of communication between key customers and internal teams

📌 Executive - Key Accounts - Express Logistics (Gurugram)
🏢 DP World
📍 Gurugram