Job Title: CRM Executive

Location: Ahmedabad, Gujarat

Department: Sales/Customer Relationship Management

Job Summary

Key Responsibilities

- Client Relationship Management :

- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.

- Build and maintain long-term relationships with clients to ensure satisfaction and loyalty.

- Customer Communication :

- Provide regular updates on project developments, timelines, and other relevant details.

- Sales Support :

- Coordinate with the sales team to ensure a seamless transition of clients from lead generation to final sale.

- Prepare and share agreements, invoices, and other necessary documentation with clients.

- Database Management :

- Maintain and update client information in CRM software.

- Track and manage leads, inquiries, and customer interactions systematically.

- Payment Follow-ups :

- Follow up with clients for payment schedules and due amounts.

- Coordinate with the finance team to ensure payment records are accurate.

- Customer Feedback and Issue Resolution :

- Gather feedback from clients to improve services and processes.

- Escalate and resolve complaints efficiently to enhance customer satisfaction.





Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-3 years of experience in CRM, preferably in the real estate industry.
- Proficiency in CRM tools/software and MS Office (Word, Excel, PowerPoint).
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Fluency in English, Hindi, and Gujarati.

Preferred Attributes

- Prior experience in real estate client handling.
- Ability to work under pressure and meet deadlines.
- Attention to detail and problem-solving skills.

Benefits

- Competitive salary.
- Professional growth and development opportunities.
- Collaborative and dynamic work workplace.

Job Types : Full-time, Permanent

Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits :

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Education :

- Bachelor's (required)

Experience :

- total work: 3 years (required)
- CRM software: 3 years (required)
- Real estate sales: 3 years (required)

Work Location: In person

📌 CRM Executive (Ahmedabad)
🏢 RATNA GROUP
📍 Ahmedabad