Req ID : 352583

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

"Requirements: Helpdesk Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Positive communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Should lead the team Should be good with analysis and handled operations. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Work from office is mandatory Flexibility to work in night shifts."

**About NTT DATA

📌 Helpdesk Associate - Itil (Noida)
🏢 NTT Data
📍 Noida