Technical Support Executive acts as the primary link between users and complex IT systems. They troubleshoot hardware/software issues, log and track client tickets, and guide customers to resolve technical roadblocks.

Key Responsibilities

- Troubleshooting : Diagnose and resolve software, hardware, and network configuration issues.
- Ticket Management : Track, document, and manage incoming queries and incidents through service ticketing systems.
- Escalation : Identify complex issues and escalate them to tier-2, tier-3, or engineering teams.
- Documentation : Create and maintain procedural documentation or knowledge base articles for frequently asked questions.
- System Maintenance : Assist with software rollouts, system updates, and user access permissions.

Essential Requirements

- Education : A bachelor’s degree in Information Technology, Computer Science, or a relevant field.
- Age criteria 18 to 29 years

Pay: ₹16,822.85 - ₹37,325.29 per month

Work Location: In person

📌 Technical Support Executive (Moshi)
🏢 Aress Software E Education Technologies
📍 Moshi