Sales & Order Coordinator

Location :Vasai (Hybrid/Plant-Linked)

Company : Ralsonics

Reports to : VP-Sales

1. Position Overview

The Sales & Order Coordinator serves as the central liaison between Ralsonics’ customers and our internal functional departments (Design, Procurement, Production, and Quality Control). This is a high-leverage operations role focused on order execution, project tracking, and customer success. The primary objective is to ensure that every machine ordered is delivered on time, to specification, and with zero documentation errors, while freeing the Sales Engineering team to focus on new business development.

1. Key Responsibilities

A. Customer Account Management & Communication

- Serve as the Single Point of Contact (SPOC) for all customers following the issuance of a Purchase Order.
- Provide proactive, scheduled status updates to clients, ensuring transparency throughout the manufacturing lifecycle.
- Manage customer expectations regarding delivery timelines and technical readiness.

B. Internal Workflow Orchestration

- Facilitate daily cross-functional "Pulse" meetings with Design, Production, and Procurement to identify and resolve bottlenecks.
- Track order movement through the "White Spaces"—ensuring Design releases BOMs to Procurement, and Procurement secures parts for Production without lag.
- Maintain and update the Master Order Dashboard , serving as the company’s "Source of Truth" for all open projects.

C. Documentation & Commercial Compliance

- Coordinate with the Accounts department to manage payment milestones, Proforma Invoices, and payment reconciliations.
- Oversee the compilation of the Final Dispatch Kit ,



including User Manuals, QC Inspection Reports, Warranty Certificates, and Tax Invoices.

D. Escalation & Risk Mitigation

- Identify potential production delays 48-72 hours in advance.
- Develop recovery schedules with Department Heads and communicate revised timelines to customers professionally and proactively.

1. Requirements & Qualifications
- Experience : 3-5 years of proven experience in Sales Coordination, Order Management, or Project Coordination within an Engineering or Industrial Manufacturing sector.
- Education : Bachelor’s degree in Business (B.Com/BBA) or a Diploma in Mechanical/Electrical Engineering.
- Technical Proficiency :

- Advanced proficiency in ERP systems (e.g., Tally, SAP B1, Zoho Inventory).
- High level of competence in MS Excel (Pivot tables, VLOOKUPs) for data tracking.
- Ability to interpret technical Bill of Materials (BOM) and production schedules.
- Language Skills : Skilled fluency in English (written and verbal) for corporate correspondence, and Hindi/Marathi for effective internal factory coordination.
- Core Competencies : Exceptional organizational skills, assertive personality, and the ability to manage multiple high-value projects simultaneously under tight deadlines.

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits :

- Leave encashment
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (preferred)

Experience :

- Sales Coordinator: 1 year (required)

Work Location: In person

📌 Sales Coordinator (Vasai-Virar)
🏢 Ralsonics Research
📍 Vasai-Virar