Role & responsibilities

1. Solution Design & Configuration
• Design, configure, and implement ERP solutions based on business requirements defined by BPEs
• Ensure alignment with global ERP template and standardized processes
• Maximize use of standard SAP functionalities in line with Clean Core principles
• Maintain high-quality documentation of configurations and solution designs
2. Collaboration with BPE (Business-IT Bridging)
• Work closely with BPEs to refine and translate business requirements into technical solutions
• Provide technical expertise and challenge non-standard requirements where appropriate
• Ensure solutions are scalable, maintainable, and aligned with global standards
• Act as a key contributor to template design and evolution
3. Technical Design & Integration
• Design and implement integrations between ERP and external systems (e.g., MES, PLM, third-party tools)
• Collaborate with Integration/BTP teams for APIs, middleware, and extensions
• Ensure seamless end-to-end process flow across systems
• Support data consistency and interface reliability
4. Clean Core & Solution Governance
• Ensure strict adherence to Clean Core / Core Integrity Principles (CIP)
• Minimize custom code and promote use of standard solutions
• Support decision-making on extensions (BTP) vs core enhancements
• Ensure global consistency of technical solutions
5. Build, Test & Deployment
• Perform configuration and support development during project lifecycle




• Execute and support unit testing, integration testing, and UAT
• Work with BPEs and key users to validate business scenarios
• Resolve defects and ensure solution readiness for deployment
6. Run & AMS Collaboration
• Provide L3 support for complex incidents and problem management
• Collaborate with AMS provider for efficient resolution and continuous improvement
• Ensure proper knowledge transfer, documentation, and handover
• Monitor and improve system stability and performance
7. Continuous Improvement & Automation
• Identify opportunities for process and system optimization
• Support automation initiatives (e.g., test automation, monitoring tools)
• Leverage new SAP technologies (e.g., BTP, AI capabilities where relevant)
• Contribute to ERP innovation and roadmap evolution

Preferred candidate profile

• Bachelors or Masters degree in IT, Computer Science, Engineering, or related field
• 8 - 10+ years of ERP experience (SAP preferred) with strong hands-on configuration skills
• Experience in SAP S/4HANA (preferred) or ECC
• Expertise in at least one functional domain (e.g., MM, SD, FI, PP, WM/EWM)
• Strong understanding of integration technologies (BTP, APIs, middleware)
• Experience working in GCC/offshore delivery model is a plus
• Experience collaborating with AMS and SI partners
• Knowledge of Clean Core and modern ERP architecture
• Solid analytical, problem-solving, and communication skills
• Fluent in English

📌 IT Solution Engineer (ERP) - SAP QM (Chennai)
🏢 Infosys
📍 Chennai