Purpose of the role:

To manage processes across Customer Service Department for all product lines & processes related to Customer

Query, Requests and Grievance redressal.

Key Responsibilities:

Customer Relationship Management

• Handle customer Queries & Requests related to Products offered and Loan related processes.

• Provide information and resolve customer queries & requests within the defined SLA / TAT.

• Maintain good customer relationships and ensure customer satisfaction.

• Capture complete information (data, documents etc.,) in QRC portal / related systems as per

defined process of the organisation.

• Maintain records of customer transactions and service requests.

• Coordinate with internal teams to resolve queries & requests.

• Support branch operations and ensure compliance with company processes in disposing tickets

registered in QRC portal.

• Identify gaps & suggest improvement areas across processes related to Customer service.

Aapka Apna





The mark Kirloskar’ in the status line is owned by Kirloskar Proprietary Limited and ARKA Fincap Limited is the permitted user.

• Undertake study of competition practices & processes to compare & suggest improvements

Compliance & Process Adherence:-

• Stay updated on applicable regulatory guidelines and internal policies.

• Maintain the confidentiality of customer information.

• Ensure documentation accuracy to adhere to compliance requirements.

Desired Experience:

•

Freshers / No prior experience

Qualifications:.

•

Graduate (preferably Commerce/Finance)

Skills Required

Valuable communication skills – Written & Spoken (English + local language preferred)

Basic computer knowledge (MS Excel, Word, Email handling)

Negotiation and Solution oriented

Teamwork.

📌 Customer Service Associate (Mumbai)
🏢 Arka Fincap
📍 Mumbai