Position Overview

The Delivery Manager serves as the primary bridge between the service delivery teams and the CEO. This role holds a pivotal position in the organization as the single point of accountability for all project outcomes, ensuring that our technical excellence translates into consistent client satisfaction. You will be responsible for maturing our delivery culture by standardizing frameworks and optimizing our talent pool across the organization.

Experience : 10+ Years

Notice Period : Immediate - 30 Days

Work Mode : Hybrid

Key Responsibilities

1. Delivery Governance & Accountability:-

- Oversee the end-to-end delivery process from initiation through to successful completion.
- Act as the final point of accountability for project timelines, budgets, and the meeting of rigorous quality standards.
- Lead project planning, execution, and monitoring phases to ensure alignment with organizational goals.
- Monitor overall project performance, proactively identifying and resolving systemic risks or delivery bottlenecks.

2. Operational Excellence & Standardized Frameworks:-

- Establish and enforce standardized delivery frameworks and best practices across all service lines.
- Drive the adoption of consistent methodologies such as Agile, Scrum, or Water fall tailored to the specific needs of Pharma clients.
- Conduct regular audits and reviews to ensure compliance with quality requirements and project objectives.

3. Resource Optimization & Strategy:-

- Lead the strategic allocation and management of resources to ensure maximum efficiency across the project portfolio.




- Identify resource gaps and collaborate on talent development to meet the evolving needs of the business.
- Balance team workloads to maintain high performance while preventing burnout.

4. Client Relationship & Escalation Management:-

- Serve as the senior point of contact for key clients, building and maintaining long-term
- strategic relationships.
- Manage high-level client expectations and act as the primary anchor for service-related
- escalations.
- Identify opportunities to expand our service footprint through upselling or cross-selling additional capabilities to existing clients.

5. Leadership & Team Development :-

- Lead and motivate cross-functional teams, fostering a team-oriented and positive work
- environment.
- Provide guidance and support to team members, driving continuous improvement through
- regular feedback and performance evaluations.
- Champion a culture of results-oriented performance and excellence in service delivery.

Qualifications

- A Post-graduate degree in Management is highly desired
- Experience: 10+ years of proven experience in project or delivery management within the IT/ITES industry.
- Leadership: A minimum of 6+ years in a leadership role managing multiple concurrent projects and diverse teams.
- Expertise: Deep understanding of project management methodologies (Agile, Scrum, Waterfall) and proficiency in modern project management tools.
- Industry Knowledge: Experience delivering services within the Pharmaceutical or Life Sciences sector is preferred.
- Certifications: PMP or other recognized project management certifications are considered a significant advantage.

📌 Service Delivery Manager (Hyderabad)
🏢 Space Inventive
📍 Hyderabad