Role & responsibilities
- Lead entire hotel team to ensure smooth functioning of hotel operations and a seamless check-in & stay experience for guests
- Identify gaps and conduct necessary staff training regularly
- Manage shifts/staff rostering/team stand-up
- Ensure adherence to Company SOPs & compliance policies, as applicable
- Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
- Drive guest experience, and handle escalations through stakeholder management
- Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
- Ensure Daybook adoption for operations management
Preferred candidate profile
• 1-3 years of experience
• Education & experience in hotel management, preferably front office management
📌 Hotel Manager (Nashik)
🏢 OYO
📍 Nashik