Candidate profile

- We are looking for a female candidate

Role & responsibilities

- Answer all incoming phone calls in a warm, qualified way, and transfer or handle them quickly.
- Answer guest enquiries about rooms, tariffs, packages, facilities, availability and directions.
- Take and confirm room bookings, festival bookings and event bookings by phone, WhatsApp and walk-in, and keep the booking register or system up to date.
- Call back guests and leads who havent confirmed, and remind guests about upcoming stays and payments.
- Greet guests at the front desk and handle check-in and check-out, including ID verification and guest records.
- Handle guest requests and complaints politely, and pass them on to housekeeping, the kitchen or the manager when needed.
- Coordinate with other departments so guest needs are met on time.
- Keep accurate records of calls, enquiries, bookings and guest feedback.
- Collect payments, issue receipts, and keep the front desk cash and records in order.
- Keep the reception area clean, organised and welcoming.
- Share guest feedback and recurring questions with management.

📌 Female receptionist needed For The Pacific Resort (Kolkata)
🏢 The Pacific Resort
📍 Kolkata