We are looking for experienced professionals to manage customer queries, complaints, and service requests received through social media platforms, ensuring timely resolution and a positive customer experience.
Key Responsibilities:
- Handle customer queries, complaints, and service requests across social media platforms.
- Monitor customer sentiments and provide real-time responses to protect brand reputation.
- Manage Online Reputation Management (ORM) and proactively identify potential escalations.
- Coordinate with Sales, Marketing, Risk, Product, Pricing, and Collections teams for issue resolution.
- Track pending cases, allocate requests, and ensure resolution within defined SLAs and TATs.
- Maintain process documentation and ensure compliance with internal guidelines.
📌 Social Media Customer Support Executive (Non-Voice) | Gurgaon (New Delhi)
🏢 Manpowergroup Services India
📍 New Delhi
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