Role Summary:

Support the Actuarial function as a member of either the Statutory Valuation or Shareholder Reporting team, delivering accurate and timely actuarial reporting, analysis, and business insights. Responsibilities include managing statutory reserves and solvency assessments, asset share and bonus supportability analysis, surplus reporting, Market Consistent Embedded Value (MCEV) calculations, analysis of MCEV movements, and business planning activities. The role contributes to regulatory compliance, financial reporting integrity, and strategic decision-making through high-quality actuarial analysis and stakeholder engagement

A. Organizational Relationships

Reports To

Manager/Senior Manager

Supervises

NA

Job Dimensions

Geographic Area Covered

Thane

Stakeholders Internal

DSF Team/Training team/DBU team

Stakeholders External

Call center Team and other partner

B. Key Result Areas

Reporting

- Conduct Training classroom ( Product, process, selling skills, telephonic aitiquiest, etc) for New joiners.
- Handholding of recent joiner through OJT.
- Understand the needs of training by TNI provided by quality team
- Coordination with content team for designing content as per the PFA requirement
- Conduct refresher training as per TNI shared by quality team
- Ensure met compliance and regulations requirement
- Build the process to check the effectiveness the training
- Circulate updated MIS to all stakeholder
- Drive education series on product,



process and ops so that it will increase the productivity of the caller and issuance rate.
- Coordinate IRDA-related activities and agent credentials.
- Identify knowledge gaps and coach agents.
- Manage escalations from field teams and RMs.
- Investigate root causes.
- Coordinate resolution with stakeholders.
- Maintain escalation tracker and closures.

C. Skills Required

Technical

- Insurance, Life insurance, Telesales

Behavioral

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

D. Incumbent Characteristics

Qualification

Graduate

Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations )

Experience

3-5 years of experience in life insurance

1-3 years of experience in Training and quality

Disclaimer:
Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink: www.tataaia.com

📌 Manager - Digital Business Unit (Thane)
🏢 TATA AIA LIFE INSURANCE
📍 Thane