Main Accountabilities

-
Customer Relationship Management

- Manage relationships with contractors, fleet owners, and SME customers
- Act as the primary point of contact for customer queries and servicing
- Build robust engagement to drive repeat business and referrals

-
Deal Processing Documentation

- Collect and verify customer documents and application details
- Ensure completeness of KYC, financials, and asset-related documentation
- Coordinate with internal teams for smooth case processing

-
Credit Coordination Proposal Handling

- Prepare and submit loan proposals / CAM inputs
- Liaise with Credit teams for approvals and query resolution
- Ensure timely movement of files across approval stages

-
Disbursement Execution

- Coordinate with Operations for timely disbursement of loans
- Ensure all pre-disbursement conditions are met
- Track case status and resolve delays

-
Business Support Sourcing (Limited)

- Support sourcing through dealer references and existing relationships
- Assist State Head / ASM in deal origination and closure
- Generate leads through local market connect and referrals

-
Portfolio Management Follow-ups





- Track customer repayment behavior and early delinquency signals
- Follow up with customers for timely repayments
- Coordinate with Collections teams for overdue cases

-
Utilization Customer Engagement

- Drive repeat transactions and utilization of existing relationships
- Ensure continuous engagement with active customers and dealers
- Identify opportunities for cross-sell / additional funding

-
MIS Reporting

- Maintain data on cases handled, disbursements, and pipeline
- Update internal systems and provide regular status updates
- Ensure accuracy of reporting

-
Compliance Process Adherence

- Ensure adherence to internal policies, KYC norms, and documentation standards
- Maintain audit-ready documentation
- Support audit and compliance checks

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Relationship Manager - CEQ Finance (Ahmedabad)
🏢 Tata Capital
📍 Ahmedabad