Qualifications & Experience

- Minimum Degree: Undergraduate/Graduate in any stream. Commerce Graduate preferred.
- Minimum Years/type of experience: 0-2 years of relevant experience

Lead Generation

- Generate leads for UCV deals through interactions with SS, channel partners, referrals, and the open market.
- Empanel current referral sources to generate additional leads.
- Conduct BTL activities and Loan Melas for lead generation.

Customer Relationship Management

- Manage end-to-end customer relationship, including explaining product offerings and resolving sales queries.
- Cross-sell product offerings to customers.
- Educate customers on products, processes, and financing options.

Dealer Relationship Management

- Maintain relationships with assigned SS, dealers, and channel partners.

Deal Processing

- Collect pre-sanction and post-sanction documents and ensure accurate data entry in systems (RSPM, SAGE, etc.).
- Coordinate with customers for completion of documentation.

Internal Stakeholder Management

- Interact with Operations and Credit teams to ensure smooth processing of loan applications.
- Follow up for timely sanction, disbursement, and case closure.

📌 Customer Service Executive - Used Commercial Vehicle (Howrah)
🏢 Tata Capital
📍 Howrah