Role & responsibilities

Preferred candidate profile

Roles and Responsibilities

- Manage daily last-mile hub operations, including shipment sorting, allocation, dispatch, and delivery.
- Monitor delivery performance, productivity, and service-level agreements (SLAs).
- Manage delivery executives/riders, including attendance, productivity, and rider availability.
- Ensure adequate rider deployment and maintain backup resources to meet daily delivery requirements.
- Track shipment status, pending deliveries, failed deliveries, and return-to-origin (RTO) shipments.
- Coordinate with central operations and other internal teams to resolve operational issues.
- Monitor key performance indicators (KPIs) and prepare daily operational reports.
- Handle customer escalations and ensure timely resolution of delivery-related issues.
- Ensure compliance with company SOPs, safety standards,



and operational processes.
- Maintain hub discipline, operational records, and overall service quality.

Requirements

- 25 years of experience in logistics, courier, e-commerce, or last-mile delivery operations.
- Prior experience managing a delivery hub and a team of riders/delivery executives.
- Good knowledge of the local area and delivery routes in Tirupati.
- Strong understanding of shipment movement, rider allocation, delivery performance, and RTO management.
- Basic knowledge of MS Excel and operational reporting.
- Positive communication, problem-solving, and team-management skills.
- Willingness to work in a fast-paced logistics environment.

📌 Hub Incharge (Nalgonda)
🏢 Shadowfax Technologies
📍 Nalgonda