About the Role

We are looking for a dynamic and target-driven Senior Manager SME Inside Sales to lead a large sales organization and drive revenue growth, customer retention, and account expansion. The role involves managing 2 Assistant Managers and 50–60 associates, building a high-performance culture, and delivering business targets through data-driven sales strategies and effective people leadership.

Key Responsibilities

* Own revenue, growth, retention, and productivity targets for the function.

* Lead and mentor 2 Assistant Managers and drive performance across 50–60 associates.

* Drive account growth through upselling, cross-selling, share-of-wallet gains, and increased order frequency.

* Improve customer retention, reduce churn, and strengthen long-term account relationships.

* Monitor sales funnel performance, conversion rates, revenue per associate, and key business KPIs.

* Drive forecasting, business reviews, performance management,



and continuous process improvement.

* Collaborate with Operations, Customer Success, Marketing, and Product teams to enhance customer experience and business outcomes.

* Leverage customer insights and analytics to identify growth opportunities and improve platform stickiness.

Requirements

* 7+ years of experience in Inside Sales, Key Account Management, Account Management, or Customer Retention.

* Proven experience managing large sales teams and delivering revenue and growth targets.

* Solid expertise in sales funnel management, customer retention, upselling, and cross-selling.

* Excellent leadership, analytical, coaching, and stakeholder-management skills.

* Ability to thrive in a fast-paced, target-driven environment.

📌 Senior Inside Sales Manager (Non-IT & Domestic) (Chandigarh)
🏢 Delhivery
📍 Chandigarh