Job Purpose:

This role is responsible for developing and implementing companys total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality.

Key Responsibilities:

- Develop, implement, and maintain Total Quality Management (TQM) systems and procedures.
- Ensure compliance with industry standards, regulatory requirements, and internal policies.
- Assists in the development of systematic approaches for assuring high quality services
- Integrates and aligns the processes that will best achieve the desired results
- Make continual improvement of products, processes and systems
- Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
- Lead continuous improvement initiatives using Lean, Six Sigma, and other quality methodologies.
- Manage quality and ISO certification requirements for the organization
- Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place




- Support the identification & execution of Process improvement projects and manage end-to-end cost optimization
- Engaging with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution.

Job Requirements:

Qualifications - Post Graduate / MBA

Experience:

- 8+ years of experience in process improvement, TQM & business excellence within the financial services or NBFC sector.
- Functional Competencies
- Exp in Identifying key business processes exceptions and bottlenecks
- Experience in planning and executing performance & process transformations
- Demonstrated ability to implement new techniques and continuous improvement programs
- Robust Knowledge on TQM, Lean, Six Sigma tools and framework

Behavioral Competencies:

- Strategic and analytical thinking
- Strong communication and interpersonal skills
- Problem solving and decision-making skills
- People Management & Networking skills

📌 Chief Manager - TQM (Total Quality Management) - Bangalore (Bengaluru)
🏢 TVS Credit Services
📍 Bengaluru