CUSTOMER SUPPORT EXECUTIVE ROLE

Job Description Customer Support Executive
Job Role: Customer Support Executive
Experience: 1-2 Years (Edutech experience preferred)
Location: Somajiguda, Hyderabad
Work Mode: Work From Office (WFO)/ Rotational Shifts/ Rotational Weekoff

Laptop is mandatory from Candiadate’s end (Company will not be providing)

Language: Telugu Communication is Mandatory

Job Type: Full-Time

Role Overview:
Act as the first point of contact for students by providing timely support and guidance. Assist learners with course-related and basic technical queries to ensure a smooth and positive learning experience.

Key Responsibilities

- Respond to student queries via chat / support platform.
- Handle questions related to courses, platform usage, and general inquiries.
- Identify, troubleshoot, and resolve student issues by taking calls.




- Escalate complex issues to senior support team when required.
- Stay updated on course offerings, platform changes, and company policies.
- Ensure timely and accurate responses to students.

Requirements

- Good verbal and written communication skills.
- Friendly, polite, and professional attitude.
- Robust problem-solving skills.
- Customer-focused mindset with patience.
- Ability to handle multiple queries in a fast-paced environment.
- Basic understanding of online learning platforms.

Skills Required

- Fluency in Telugu & English.
- Good communication skills.
- Basic knowledge of MS Excel.
- Patience and willingness to learn.

📌 Customer Support Executive (Hyderabad)
🏢 Brace infotech
📍 Hyderabad