- Handle inbound and outbound customer calls as required.
- Respond to customer queries and provide accurate information.
- Assist customers with software usage, login issues, and application-related concerns.
- Understand customer problems and provide appropriate solutions.
- Explain product features and guide customers through the resolution process.
- Maintain records of customer interactions and complaints.
- Coordinate with the technical team to resolve complex issues.
- Follow up with customers to ensure their issues are resolved.
- Maintain skilled communication and achieve customer satisfaction targets.
- Meet call quality standards and follow company policies