25 Oct
|
StafinGo
|
Mumbai
Roles and Responsibilities :
- Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Job Requirements :
- 0.5-1 year of experience in BPO/Call Centre environment or similar industry.
- Robust communication skills for effective voice support over the phone or via video conferencing.
- Proficiency in handling multiple conversations simultaneously while maintaining attention to detail.
📌 Customer Support Executive (Mumbai)
🏢 StafinGo
📍 Mumbai