JOB DESCRIPTION PRODUCT HEAD (AMAZON & E-COMMERCE)

Position: Product Head Amazon & E-Commerce
Department: E-Commerce / Online Sales
Experience Required: 210 Years
Work Arrangement: Work from Home / Office (as per candidate preference and company approval)
Compensation: Fixed Monthly CTC + Performance-Based Sales Incentives

1. Job Summary

We are looking for a result-oriented and experienced Product Head Amazon & E-Commerce to manage and grow our online business across Amazon and other e-commerce marketplaces.

The candidate will be responsible for end-to-end marketplace operations, product listing and catalogue management, competitor analysis, market research, sales growth, account reconciliation, return and refund management, dispatch coordination, inventory management, customer interaction, and overall e-commerce business performance.

The ideal candidate should possess strong analytical skills, marketplace knowledge, commercial understanding, and the ability to drive profitable sales through effective product management and operational excellence.

2. Key Responsibilities

A. Product Listing & Catalogue Management

- Create, manage, and optimize product listings on Amazon and other e-commerce platforms.
- Prepare product titles, descriptions, bullet points, specifications, keywords, and backend search terms.
- Coordinate product images, A+ Content, and other catalogue requirements to improve product visibility.
- Monitor listing quality, pricing, product variations, and stock availability.
- Resolve listing errors, suppressed listings, and catalogue-related issues.
- Ensure product information is accurate, complete, and compliant with marketplace guidelines.

B. Market Research & Competitor Analysis

- Conduct regular market research to identify customer needs, market trends, and new business opportunities.
- Analyse competitor products, pricing, ratings, reviews, promotions, and sales strategies.
- Identify potential products and recommend improvements to existing product offerings.
- Develop competitive pricing strategies to improve sales, margins, and market positioning.
- Monitor category trends and customer preferences to support business growth.

C. Marketplace Account Management

- Manage daily operations on Amazon Seller Central and other relevant e-commerce marketplaces.
- Monitor account health, performance metrics, policy compliance, and customer feedback.
- Handle listing violations, product restrictions, account-related issues, and marketplace support cases.
- Monitor order processing, cancellations, late dispatches, and other performance indicators.
- Ensure compliance with marketplace policies and operational standards.

D. Sales Growth & Business Development

- Develop and implement strategies to achieve daily/weekly/fortnightly and monthly sales targets.
- Monitor sales, revenue, net sales, profit margins, and product-wise performance.
- Identify opportunities to improve product rankings, conversion rates, and sales growth.
- Plan and execute promotional campaigns, deals, discounts, and seasonal sales activities.
- Monitor and coordinate Amazon Ads/PPC campaigns, where applicable.
- Prepare sales forecasts, performance reports, and business growth plans.
- Focus on increasing revenue while maintaining healthy profit margins.

E. Account Reconciliation & Financial Management

- Reconcile marketplace settlements, sales proceeds, commissions, referral fees, fulfilment charges, and other deductions.
- Track refunds, reimbursements, returns, chargebacks, and payment discrepancies.
- Identify settlement mismatches and coordinate with marketplace support for resolution.




- Maintain accurate sales, expense, and settlement records.
- Analyse net sales, deductions, and profitability to support business decisions.
- Coordinate with the Finance Department for timely reconciliation and settlement verification.

F. Return, Refund & Order Management

- Monitor product returns, refunds, replacements, and order cancellations.
- Analyse return reasons and implement corrective measures to reduce return rates.
- Coordinate with warehouse, logistics, and customer support teams for order-related issues.
- Track returned, damaged, missing, and non-sellable inventory.
- Ensure timely resolution of customer complaints, return claims, and marketplace disputes.
- Identify recurring product-related issues and recommend corrective actions.

G. Dispatch & Inventory Management

- Coordinate with warehouse and logistics teams to ensure timely order dispatch.
- Monitor pending orders, shipment tracking, delivery status, and dispatch performance.
- Maintain appropriate inventory levels and coordinate stock replenishment.
- Prevent stock-outs, overselling, and inventory discrepancies.
- Coordinate packaging, shipping documentation, and fulfilment requirements.
- Monitor FBA, Easy Ship, Self-Ship, or other applicable fulfilment models.

H. Customer Interaction & Support

- Monitor customer queries, complaints, feedback, and product reviews.
- Ensure timely and professional resolution of customer issues in accordance with marketplace policies.
- Coordinate with internal teams to resolve technical, delivery, warranty, replacement, and product-related queries.
- Identify recurring customer concerns and recommend improvements to product quality, listings, and service.

I. Reporting & Team Coordination

- Prepare daily, weekly, and monthly reports on sales, net revenue, returns, advertising, inventory, and profitability.
- Track key performance indicators (KPIs) and provide actionable recommendations to management.
- Coordinate with Procurement, Finance, Warehouse, Logistics, Marketing, and Customer Support teams.
- Establish and maintain standard operating procedures for marketplace operations.
- Manage and guide the e-commerce team, where applicable.
- Ensure operational efficiency and achievement of business objectives.

3. Experience-Wise Fixed CTC & Incentive Structure

Relevant Experience Fixed Monthly CTC

2-3 Years 35,000

4-5 Years 45,000

6-7 Years 55,000

8-10 Years 66,000

Performance based sales bonus as per para- 4 below

Note: Fixed CTC will depend on the candidate's relevant experience, skills, and final selection. The monthly sales incentive structure below will remain the same for all eligible experience levels.

4. Monthly Performance Based Bonus (Sales Incentive)

The candidate will be eligible for a performance-based incentive according to the monthly net sales achieved.

Monthly Net Sales

Incentive Rate

Upto 10,00,000 - 0.5%

10,00,000 but less than 20,00,000 - 0.75%

more than 20,00,000 but but less than 30,00,000- 1.0%

more than 30,00,000 but less than 50,00,000 -1.25%

more than 50,00,000 but less than 1,00,00,000 -1.50%

more than 1,00,00,000- 2.0%

Incentive Terms & Conditions

- The incentive rate will be determined by the applicable monthly net sales slab.




- Incentives will be calculated on eligible monthly net sales, subject to verification and approval.
- Net sales will be determined according to the company's approved policy after applicable returns, refunds, cancellations, and other adjustments.
- Incentive eligibility and payout will be governed by the company's approved incentive policy.
- 5. Work Arrangement

- Work from Home: Available for suitable candidates, subject to role requirements and company approval.
- Office-Based Work: Candidates who prefer working from the office may join at the designated company office in Chandigarh.
- Candidates must maintain effective communication and coordination with internal teams, marketplace support teams, and fulfilment partners irrespective of their work arrangement.

6. Required Qualifications & Skills

- Any graduate or undergraduate candidate may apply. Candidates with relevant practical experience in Amazon Seller Central, e-commerce operations, online sales, or marketplace management will be preferred.
- 210 years of relevant experience in Amazon Seller Central, e-commerce operations, online sales, or marketplace management.
- Strong knowledge of product listing optimization, catalogue management, competitor analysis, and marketplace policies.
- Understanding of sales analytics, account reconciliation, settlement reports, returns, refunds, and inventory management.
- Familiarity with Amazon Ads/PPC, keyword research, product ranking, and conversion optimization.
- Proficiency in MS Excel/Google Sheets and sales reporting.
- Strong analytical, communication, coordination, and problem-solving skills.
- Ability to work independently, manage multiple priorities, and achieve business targets.
- Experience with other e-commerce marketplaces will be an added advantage.

7. Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Achievement of monthly net sales targets and revenue growth.
- Product listing quality, catalogue accuracy, and listing optimization.
- Product visibility, conversion rates, and ranking improvements.
- Return, refund, and order cancellation rates.
- Account health and marketplace policy compliance.
- Timely order processing and dispatch performance.
- Settlement accuracy and timely account reconciliation.
- Inventory availability and stock management.
- Advertising efficiency and profitability, where applicable.
- Customer satisfaction and timely query resolution.
- Overall contribution to e-commerce business growth and profitability.

8. Ideal Candidate Profile

The ideal candidate will be a commercially focused and analytical e-commerce skilled capable of managing end-to-end marketplace operations, identifying growth opportunities, improving product performance, controlling operational costs, and driving profitable sales across Amazon and other relevant online platforms.

The candidate should demonstrate ownership, accountability, decision-making ability, and a strong focus on achieving measurable business results.

9. Application Details

Interested candidates may share their updated resumes along with the following details:

- Total and relevant e-commerce experience.
- Current CTC and expected CTC.
- Current location.
- Experience with Amazon Seller Central and other marketplaces.
- Monthly sales or business portfolio handled, where applicable.
- Preferred work arrangement: Work from Home or Office.

For more information about our company and products, please visit our websites:

- www.spinoff.in
- www.finikelithium.com

Interested candidates may share their updated CVs at [email protected].

📌 Product Head-Amazon & E-Commerce (India)
🏢 Ss Ventures
📍 India