About Expertbells

Expertbells connects Indian founders with operators who have already solved their problem. A founder picks a vetted mentor, books a 1:1 session, and leaves with a concrete next step. We are a small team, and each person here owns a real part of that loop.

About the role

When a session is missed, a payment fails or a founder is unsure which mentor to pick, they write to support. A transparent, quick answer at that moment decides whether they book again.

You will handle chat and email for both founders and mentors, and you will be the person who tells the product team what keeps going wrong.

What youll do

- Answer founder and mentor queries over chat, email and WhatsApp
- Handle reschedules, refunds and payment issues within our policies
- Help founders choose a mentor when they are unsure where to start




- Log recurring problems with enough detail for engineering to act on
- Keep our help articles accurate as the product changes

You may be a fit if
- You have 1+ years in a customer-facing support role
- You write clear, polite English; Hindi or another Indian language helps
- You stay calm with an upset user and still follow the policy
- You are available for a rotating weekend shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Associate (Bengaluru)
🏢 Expertbells Consulting
📍 Bengaluru