25 Oct
|
Vaps Technosoft
|
Bengaluru
25 Oct
Vaps Technosoft
Bengaluru
- Handle inbound customer calls and provide technical assistance.
- Understand customer issues related to software, hardware, internet connectivity, and computer systems.
- Troubleshoot technical problems over the phone and guide customers step by step.
- Provide explicit instructions and resolve customer queries professionally.
- Create and update customer support tickets.
- Escalate unresolved issues to the appropriate technical team.
- Maintain call quality, customer satisfaction, and service-level standards.
- Follow company policies, call-handling procedures, and quality guidelines.
📌 Walk-in || Technical Support Engineer (Bengaluru)
🏢 Vaps Technosoft
📍 Bengaluru