Responsibilities – FOE (Front Office Executive)

- Welcome and greet clients professionally, ensuring a warm and premium customer experience.
- Manage front desk operations, including patient registration, appointments, walk-ins, and follow-up scheduling.
- Handle incoming calls, WhatsApp enquiries, and online leads promptly and professionally.
- Explain available hair and skin treatments, services, packages, and ongoing offers to prospective clients.
- Coordinate consultations between clients and doctors or therapists, ensuring smooth patient flow.
- Maintain accurate client records, treatment histories, appointment logs, and daily enquiry registers.
- Follow up with leads and existing clients to encourage consultation bookings, treatment continuity, and repeat visits.
- Assist in converting enquiries into appointments and contribute towards clinic sales and revenue targets.
- Manage billing, payment collection, receipts, and basic daily cash records.
- Coordinate with doctors, therapists, and other staff to ensure efficient clinic operations.
- Maintain the cleanliness, organisation,



and qualified appearance of the reception area.
- Address client queries and concerns courteously while maintaining confidentiality of personal and medical information.
- Inform clients about pre-treatment and post-treatment instructions as directed by the doctor.
- Prepare daily reports on appointments, enquiries, conversions, collections, and follow-ups.
- Ensure adherence to clinic protocols, hygiene standards, and customer service guidelines.

Key Skills Required:

- Excellent communication and interpersonal skills.
- Professional grooming and a customer-centric attitude.
- Basic computer knowledge and proficiency in MS Office or clinic management software.
- Good organisational, multitasking, and follow-up skills.
- Sales-oriented mindset with the ability to handle client enquiries and achieve targets.
- Prior experience in a dermatology, cosmetology, hair transplant, or aesthetic clinic is preferred.

📌 Receptionist / Front Office Executive (Cuttack)
🏢 Aeyaeq Private
📍 Cuttack