25 Oct
|
Mittal Electronics
|
Ludhiana
25 Oct
Mittal Electronics
Ludhiana
Role & responsibilities
- Manage and supervise service operations within the assigned territory.
- Ensure timely installation, maintenance, and repair of products.
- Monitor service centre performance and customer satisfaction levels.
- Handle customer complaints and escalations effectively.
- Manage and guide service engineers, technicians, and service partners.
- Track service KPIs such as TAT, first-time fix rate, productivity, and customer feedback.
- Ensure warranty claim processing and service documentation accuracy.
- Coordinate with Sales, Logistics, and Technical teams for smooth operations.
- Conduct training programs for service staff and channel partners.
- Ensure compliance with company policies, safety standards, and service procedures.
- Prepare and submit periodic service reports and MIS.
📌 Area Service Manager (Ludhiana)
🏢 Mittal Electronics
📍 Ludhiana