25 Oct
|
Indigo Partners
|
Mumbai
25 Oct
Indigo Partners
Mumbai
Role & responsibilities
- Attend field complaints based on customer calls and resolve product issues;
- Coordinate with HO for RCA and permanent solutions;
- Record customer calls in the database for daily/monthly review;
- Conduct scheduled customer training on new products and product improvements;
- Prepare training plans and completion reports;
- Develop solid customer relationships;
- Achieve spare-parts sales targets;
- Support Sales in customized/non-standard global product order-form filling;
- Prepare reports and presentations as required.
Required Skills
- Elevator component installation knowledge,
- Technical Support,
- Field Complaint Handling,
- Root Cause Analysis (RCA),
- Customer Support,
- Product Knowledge,
- Spare Parts Sales,
- Training & Technical Communication,
- Negotiation, Collaboration,
- Customer Orientation
📌 Field Technical Support (Mumbai)
🏢 Indigo Partners
📍 Mumbai