Roles & Responsibilities

- Handle customer queries related to US payment processing and payroll operations.
- Resolve payment-related issues, transaction queries, payroll discrepancies, and salary-related concerns.
- Manage inbound and outbound customer calls for international voice processes.
- Provide accurate information and timely resolutions while maintaining quality and customer satisfaction.
- Follow process guidelines, compliance requirements, and data privacy standards.
- Maintain accurate customer interaction records and meet productivity, quality, and SLA targets.
- Escalate complex payment or payroll issues to the appropriate team.
- Demonstrate solid communication, problem-solving, and customer-handling skills.

Preferred Candidate Profile

- Graduate in any stream.
- Prior experience in an International Voice Process is mandatory.




- Working knowledge of US Payments or US Payroll Process is preferred.
- Good understanding of payment transactions, payroll queries, salary processing, and issue resolution.
- Excellent verbal communication skills and customer-handling abilities.
- Ability to work in US night shifts and in a fast-paced environment.
- Strong analytical skills, attention to detail, and willingness to learn.

Key Skills

International Voice Process | US Payments | US Payroll | Payment Processing | Payroll Operations | Customer Service | Voice Support | Communication Skills

INTERVIEW WILL BE FACE TO FACE IN NEW DELHI

INTERESTED CANDIDATES CAN SHARE THEIR RESUME ON WHATSAPP

RISHITA - (phone hidden)

📌 International Customer Care || Payments & Payroll || Gurugram
🏢 Mark Makers Consultancy Services
📍 Gurugram