Job Description:Job PurposeTo lead Domestic Sales of copper Tubes to the secondary market, support for generating sales and revenue in line with the business plan. To manage the third-party brand requirements like packaging, supplies, inventories etc.Plan and execute Copper tube sales in secondary market and co-ordinate sales administration with the objective of meeting the targets of EBIDTA, Working Capital and Cash Flow. Cultivate and maintain robust relationships with key customers by meeting their expectations, enhancing customer satisfaction, and building their loyalty with optimum utilization of resources and cost-efficiencies.Collaborate with cross functional departments to enhance the company's brand and customer satisfaction.Maintain consistency of supplies to the customers and ensuring the best service levels to be maintained.To consistently work towards maintaining healthy market share and NPS. Keep the team updated on customer expectations, competitor analysis, and Market Intelligence so that timely action can be taken.To Coordinate with cross functional departments for credible and reliable customer experienceTo consistently look out for the opportunities to simplify the sales process.Key Result Areas/Accountabilities:Key Result Areas/AccountabilitiesSupporting ActionsSales & Revenue GrowthCopper tube sales in domestic secondary market (~2000 MT per annum)Achieve Domestic Mark up of ~1100 USD/MT.



The above mark ups are slightly higher than prevailing prices in India.Implement strategies for sales growth and maintain healthy market shareMarket Penetration and Customer acquisition & RetentionExpand the company’s market presence by penetrating new customer segments and geographic areas.Develop and implement plans to increase the company's share of wallet within dealers.Increase the customer base by acquiring new clients and accounts.Implement customer retention strategies to minimize churn and increase customer loyalty.Identify and pursue new business opportunities to expand market presence.Collaborate with Business Development Cell for various activities.Strategic Planning & Operational EfficiencyDevelop and execute a comprehensive sales strategy aligned with overall business objectives.Regularly review and adjust the sales strategy based on market dynamics and performance metricsStreamline sales processes to enhance operational efficiency.Monitor and optimize order fulfillment, delivery, and after-sales service processesMarket Intelligence &Sales; ForecastingStay informed about industry trends, competitor activities, and market dynamics.Provide timely and relevant market intelligence to support strategic decision-making.Develop accurate sales forecasts based on market trends, historical data,



and other relevant factors.Regularly review and adjust sales forecasts as needed.Minimize the variance between forecasted and actual sales figures.Customer Satisfaction & QualityEnsure high levels of customer satisfaction by addressing customer issues and concerns promptly.Implement feedback mechanisms to gauge and improve customer satisfaction.Timely closure of action items on MH portalEnsure proper communication with the relevant stakeholders.Quick addressal and resolution of quality concerns reported by the customers by closely coordinating all internal stake holders including Quality, Production, Logistics, PPC etc.Collaboration with Cross-functional TeamsCollaborate with planning, operations, Logistics, finance and other functions to ensure alignment and synergy.Foster effective communication and collaboration among different teams to achieve common goals.Work on relevant projects with Cross Functional TeamsManaging Price Risk & CompliancesEnsure that all sales activities comply with relevant industry regulations and company policies.Implement and monitor ethical sales practicesWorking Capital ManagementFocus on PBND, DBNP as per the guidelines.Managing Payment Over dues within 60 days People & ProcessDevelop Self - Training plan adherenceWork towards improving skills & competencies of self and team member Inventory Basis Monthly overall Inventory Planning, Coordinate with planning, production, Logistics team for material allocation and execution of planning.Go BackApply to JobRefer a friend

📌 Area Trading Manager (Maharashtra)
🏢 Birla Carbon Italy
📍 Maharashtra