Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, with multiple centers across Kerala and Karnataka. It is a leading provider of English language proficiency and qualified assessment test training, focusing on international exam success and global employability. MIA offers specialized preparatory programs for major language tests and healthcare licensure exams, supported by experienced trainers certified by global bodies such as Cambridge and IDP. The Academy combines evidence-based teaching, digital tools, personalized coaching, and app-based learning to serve both online and classroom learners. Its mission is to expand global opportunities for learners and professionals across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training. Role Description The Customer Success Manager is a full-time, on-site role based in Kochi, responsible for ensuring a positive and outcome-focused experience for learners and partner institutions. This role involves onboarding new students, guiding them through available programs and learning platforms, and proactively monitoring their progress and satisfaction. The Customer Success Manager will maintain regular communication, address concerns, and coordinate with academic and operations teams to resolve issues and improve service delivery.



Daily tasks include tracking retention metrics, analyzing feedback, preparing status reports, and recommending improvements to processes and learner engagement strategies. The role also involves building long-term relationships with key stakeholders and representing learner interests in internal decision-making. Qualifications
• Demonstrated strength in customer satisfaction and customer service to support learners throughout their training journey.
• Proven ability in relationship building and customer retention to foster long-term engagement and repeat enrollments.
• Strong analytical skills to interpret feedback, track performance indicators, and recommend data-driven improvements.
• Excellent written and verbal communication skills in English; proficiency in regional languages is an advantage.
• Prior experience in customer success, student services, education management, or related roles, preferably in training or edtech.
• Ability to collaborate with cross-functional teams, manage multiple priorities, and maintain a learner-centric approach.
• Bachelor’s degree in business, education, communications, or a related field; relevant certifications in customer success or service are a plus.
• Comfort with digital tools, CRM or learner management systems, and app-based learning platforms.

📌 Customer Success Manager (Kochi)
🏢 Medcity International Academy
📍 Kochi