This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

• Lead and accelerate process transformation across CIB, WRB and Functions by deploying Process Excellence capabilities to improve client outcomes, operational effectiveness, efficiency, and risk & control.
• Partner with senior stakeholders to identify, prioritise and deliver enterprise-wide transformation opportunities aligned to the Bank's ambition to standardise, simplify and digitise.
• Build and scale Process Excellence capabilities, embedding a culture of continuous improvement and delivering measurable business outcomes

Key Responsibilities

• Lead the delivery of enterprise-wide process transformation by leveraging Process Excellence capabilities to drive efficiency, effectiveness, client and colleague experience, and sustainable business value.
• Define and execute process transformation roadmaps with Business and Function leaders.
• Lead the deployment of Process Excellence capabilities including Process Universe, Process Reviews, Process Mining and Delivery services.
• Drive process redesign, optimisation, automation and simplification opportunities across strategic initiatives.
• Influence senior stakeholders to align on transformation priorities, desired outcomes and delivery plans.
• Manage programme governance, risks, dependencies, resources, budgets and delivery performance.
• Build team capability, develop talent and foster a culture of accountability, innovation and continuous improvement.
• Ensure adherence to governance,



methodologies and project delivery standards while delivering measurable benefits.

People and Talent
• Set direction and drive high performance by translating strategy into transparent direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
• Lead by example by role-modelling the Bank's valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience

Must-have Skills
• Strategic Thinking
• Stakeholder Management
• Process Excellence Methodologies (eg. Lean, Six Sigma)
• Project & Programme Management
• Transformation & Delivery
• Operating Model & Organisational Change
Other Skills
• Cost / Business Efficiency
• Strategy & Measurement
• Management Consulting

Our Ideal Candidate

Key Experiences
• Minimum 15 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives across CIB, WRB and Functions




• Domain knowledge applied and gained through significant transformation initiatives across CIB, WRB and Functions key processes, resulting in significant benefits streamlining processes
• Knowledge of the Bank, in terms of key processes, stakeholder groups
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of SCB ways of working
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
• Strong influencing and communication skills - oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation - from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group's core values
Languages
• Business Communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo

📌 Head, Process Excellence Delivery (Chennai)
🏢 Standard Chartered Bank
📍 Chennai