Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Position: PCA Team Lead

Shift hours: 1200 IST to 2100 IST

- Set Team Goals and Priorities: Set clear objectives and communicate priorities to team members. Break broader business or departmental goals into tasks and targets that employees can work toward.
- Delegate Tasks and Manage Workflows: Assign tasks based on employees’ skills, experience, availability, and workload. Monitor progress and redistribute work when priorities or deadlines change.
- Monitor Team Performance: Track individual and team performance against relevant targets, deadlines, quality standards, or key performance indicators (KPIs). Identify performance gaps and take appropriate action to address them.
- Coach and Support Team Members:



Provide guidance, feedback, and support to help employees perform their roles effectively. Team leaders may also identify training needs, mentor employees, and support new hires during onboarding.
- Resolve Work-Related Issues: Address problems that affect productivity, quality, deadlines, or team collaboration. This may include resolving disagreements between team members, handling escalations, or coordinating with other departments to solve operational issues.
- Communicate with Management and Stakeholders: Share updates on team performance, progress, challenges, and resource requirements with managers and relevant stakeholders. Communicate changes in priorities or processes to team members.
- Coordinate with Other Teams: Work with other departments to coordinate tasks, share information, resolve dependencies, and keep projects or processes moving forward.
- Support Employee Development: Identify areas for improvement and encourage learning through training, mentoring, feedback, and opportunities to take on additional responsibilities

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 GBS Sr Customer Service Rep (Mumbai)
🏢 UPS
📍 Mumbai