About the Role:

We are building a ServiceNow platform practice and its flagship solution

As Architect, you will own the technical design of this offering end-to-end and set the architectural standards for the broader ServiceNow practice as we scale delivery.

What You will do :

- Own solution architecture across ITSM, ITOM (Event Management, Discovery, CMDB), and Integration Hub for the AuditIQ platform and future offerings
- Design the integration architecture connecting log/monitoring sources (application logs, infra telemetry) into

ServiceNow via REST/SOAP APIs, MID Server, and Integration Hub spokes
- Define the pattern-matching and incident-correlation design — how known error signatures, anomaly detection,

and duplicate-incident checks translate into ServiceNow workflows and data models
- Establish CMDB and data model standards to support incident-to-CI linkage and historical incident referencing

(root cause, resolution)
- Lead technical design reviews, workplace/instance strategy, security architecture, and performance/scalability planning
- Define coding standards, integration patterns, and reusable components for the delivery team to build against
- Act as the technical anchor in client/pre-sales conversations — solutioning, effort estimation, and technical proposals
- Mentor Lead Developers and Developers; run architecture governance and code/design reviews
- Stay current on ServiceNow releases (AI capabilities,



Predictive Intelligence, Now Assist) and evaluate fit for the

AuditIQ roadmap:

- Proven ServiceNow architecture experience across at least 2 of: ITSM, ITOM, Event Management, Integration

Hub, CMDB/Discovery
- Strong grasp of ServiceNow scripting (Glide API, Business Rules, Script Includes, Flow Designer, Scripted REST

APIs)

- Experience designing integrations with external monitoring/log tools (e.g., Splunk, Dynatrace, AppDynamics, ELK,

Datadog)

- Solid understanding of CMDB data modeling and the Common Service Data Model (CSDM)
- Experience with ServiceNow's AI/ML capabilities — Predictive Intelligence, Performance Analytics, or Now Assist

— is a strong plus
- Track record of solutioning and presenting to client/leadership stakeholders

Good to Have:

- ServiceNow Certified Technical Architect (CTA)
- Experience building a practice or offering from scratch (not just project delivery)
- Exposure to DevSecOps tooling integration with ServiceNow

Certifications:

Mandatory CSA (Certified System Administrator)

Required (at least one) CIS-ITSM / CIS-Event Management / CIS-Discovery

Preferred CTA (Certified Technical Architect)

- ServiceNow Certified Technical Architect (CTA)
- Experience building a practice or offering from scratch (not just project delivery)
- Exposure to DevSecOps tooling integration with ServiceNow

📌 ServiceNow Architect (Hyderabad)
🏢 Maple Learning Solutions
📍 Hyderabad