About Us

Dognosis is a deeptech enterprise devoted to unleashing the superpowers of humanity's best friends. We build frontier technology, including brain-computer interfaces and wearable sensors, robotic platforms, and AI models, to standardize, scale, and augment canine olfaction. Our primary focus is developing a highly sensitive breath-based multi-cancer test capable of triaging risk at population-scale and democratizing the early detection of cancer. We are headquartered in Bangalore, India.

Our mission is to provide informed peace-of-mind to people and their companions by building interspecies technology to enable truly proactive medicine. Our vision is a world where we unleash the superpowers of canines to their fullest potential, gain complete access to the world of scent, and radically uplift the human-canine relationship.

We're backed by top VCs, including Accel and Prosus, and collaborate with leading healthcare and research institutions.

About the Role

As we head into our launch in early 2027, we're hiring a Care Coordinator to be the test taker's main point of contact throughout their process, from booking to follow through. You will guide families through the test journey, hold follow-up conversations, and where necessary, bring in the medical team when an interaction requires a clinician. This is not a diagnosing or prescribing role.

You will be the first line of interaction with our customers and set the tone for the high standard of care and service they can expect. You will be expected to be precise, caring, articulate, and de-escalate hard moments with genuine empathy. We work with people getting a cancer screening test for themselves or someone they love, so empathy and kindness aren't mere buzzwords for us.

Location: Bengaluru (In office)

Compensation: Competitive, based on experience + ESOPs

What You'll Do

- Be the trusted point of care and coordination throughout a patient's care journey, especially when they have no one else to turn to
- Handle healthcare queries by phone and video: information about the test,



handling anxieties and concerns around the test, operational queries around payments, timelines etc.
- Ensure adherence to their care plan and monitor their progress, anticipating bottlenecks or barriers
- Check in proactively with customers during the test process to ensure continuity and comfort from start to finish
- Explain test results in plain language and, without pushing, help customers see the value of regular testing
- Coordinate logistics and support transitions of care: appointments, diagnostic tests, imaging, cashless navigation and TPA coordination, and referrals
- Own patient education and advocate for patients at every turn, ensuring their needs and rights are respected
- Escalate symptom-related, diagnostic, or medically sensitive questions to senior healthcare team members through defined paths
- Manage patient electronic health records

Must-haves

- Experience with TPA and cashless insurance navigation with hospitals
- Comfortable working with digital interfaces and dashboards (a plus if you can help product teams improve these dashboards through valid feature recommendations)

Nice-to-haves

- Fluency in English, Kannada, and Hindi
- AYUSH qualification (BAMS, BHMS, or similar) OR experience as a clinical research coordinator or in similar patient-facing roles
- Science background through 10th grade
- Ability to travel locally at short notice
- Comfortable with ambiguous problems that have no playbook

What You'll Get

- Working and growing at a highly ambitious company that's solving a difficult and meaningful problem
- ESOPs in a well-funded, pre-revenue company backed by top VCs
- A small, interdisciplinary team spanning engineers, scientists, and working detection dogs. The office is never boring.
- Competitive salary, health insurance, and flexible time-off

How We Evaluate This Role

- Logical problem solving
- General coordination ability (cashless coordination, operational queries, others)
- Taking down a patient history + immediate coordination plan (EHR style)
- De-escalation skills (family case)
- Social cues and patient interaction assessment

📌 Care Coordinator (Bengaluru)
🏢 Dognosis
📍 Bengaluru