Description

Job responsibilities:

1. Drafting / designing and then disseminating SOP for Consumer Bank (Liabilities) division of Bank which includes all product led, tech changes, Branch transformation & regular operations, regulatory changes across all products under Consumer Bank.
2. Responsible for identification and review of existing processes for revision/updation.
3. Collaborate with multiple stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. for any changes/inputs
4. Co-ordinate with all stakeholders to seek sign off on approach. Post sign off, amend / create SOP and circulate the same for approval
5. Responsible for ensuring that implementation & roll out of process within defined TAT of Bank
6. Handling query desk for quick resolution of queries / clarifications raised by channel
7. Providing tailor made solution to Branches for specific business requirements.
8.



Provide assistance to product / operations /management.

Job Requirements:

1. Graduate with 7+ yrs experience in drafting SOPs for Consumer Bank (Liabilities) products like Savings account, Fixed Deposits, Trade Finance, Branch Banking operations etc.
2. Ability to decode / interpret regulatory guidelines and drive implementation within the timeline prescribed by regulator
3. Strong communication and team-oriented skills
4. Good analytical skills with an eye for detail
5. Should be able to think proactively for process changes from Business Process Re-engineering perspective
6. Should be aware of competitive practices as well as customer journey map
7. Knowledge of Regulatory Guidelines

📌 Process Manager-BPM_HO & SUPPORT_0177_0171_1021332 (Delhi)
🏢 Kotak Mahindra Bank
📍 Delhi