Description

- Conduct root cause analysis and implement corrective and preventive actions (CAPA).
- Drive continuous improvement initiatives to reduce rejection, rework, and customer complaints.
- Use quality tools such as 7 QC Tools, 5 Why Analysis, Fishbone Diagram, and Pareto Analysis.

Audits & Compliance

- Coordinate internal, external, customer, and supplier quality audits.
- Ensure adherence to applicable ISO standards and organizational quality procedures.
- Maintain audit records and track closure of non-conformities.
- Support documentation control and quality system reviews.

Supplier & Incoming Quality

- Monitor supplier quality performance and incoming material defects.
- Coordinate with Procurement and suppliers to resolve quality issues.
- Support supplier audits, corrective actions, and supplier development initiatives.

Customer Quality & Complaint Management

- Investigate customer complaints and coordinate timely resolution.
- Prepare and monitor 8D reports, CAPA reports, and corrective action plans.
- Work with Production, Engineering, Service, and other departments to prevent recurrence of defects.

Team Management & Reporting

- Guide and support quality inspectors and team members.
- Track key quality performance indicators (KPIs), including rejection rate, rework, customer complaints, and cost of poor quality.
- Prepare periodic quality reports and present improvement plans to management.

3. Educational Qualification
- Bachelor’s degree or Diploma in Mechanical, Electrical, Electronics, Industrial Engineering, or a relevant technical discipline.




- Additional qualifications in Quality Management will be an advantage.

4. Experience
- Typically 5–8 years of experience in Quality Assurance or Quality Control in a manufacturing setting.
- Experience in quality audits, root cause analysis, CAPA, supplier quality, and customer complaint handling.
- Prior experience in a supervisory or team coordination role is preferred.

5. Technical Skills
- Knowledge of Quality Management Systems and ISO 9001 requirements.
- Knowledge of inspection methods, testing procedures, and quality documentation.
- Proficiency in 7 QC Tools, 8D Problem Solving, 5 Why Analysis, and CAPA.
- Working knowledge of MS Excel, reporting, and data analysis.
- Understanding of FMEA, Control Plans, SPC, and MSA is desirable.

6. Key Performance Indicators (KPIs)
- Reduction in internal rejection and rework rates.
- Reduction in customer complaints and repeat defects.
- Supplier quality performance and incoming rejection rate.
- Timely closure of CAPA and audit observations.
- Compliance with inspection plans and quality procedures.
- Improvement in first-pass yield and overall product quality.

7. Key Competencies
- Analytical and problem-solving skills.
- Attention to detail and quality consciousness.
- Communication and cross-functional coordination.
- Team leadership and decision-making.
- Ownership, accountability, and continuous improvement mindset.

Note: The experience range, qualifications, and responsibilities above are a suggested baseline and should be aligned with the specific product, manufacturing process, and company requirements.

📌 Assistant Manager - Quality (India)
🏢 Vikram Solar
📍 India