Role & responsibilities

- Act as the primary point of contact for client communication and relationship management

- Handle and resolve client escalations in a timely and professional manner

- Manage day-to-day client servicing and support activities

- Monitor and respond to social media queries and interactions

- Maintain accurate records and reports using Excel

- Collaborate with internal teams to ensure smooth delivery of services

- Ensure high levels of client satisfaction and retention

Preferred candidate experience

- 1+ years of experience in client servicing, customer support, or client-facing roles

- Strong skills in client handling and escalation management

- Proficiency in Microsoft Excel

- Excellent communication skills

- Experience managing or responding to social media queries

- Strong problem-solving, coordination, and multitasking abilities

Preferred Candidate Profile

- Background in Customer Support / Client Support / Client Servicing

- Experience in fast-paced industries like logistics, e-commerce, or operations is a plus

- Comfortable working in a high-volume, dynamic setting

📌 Client Servicing/ Account management-Associate (Mumbai)
🏢 Delhivery
📍 Mumbai