Client Servicing Leads are responsible for ensuring excellent client servicing standards are maintained by their team for their respective geographies.
Roles & Responsibility -
- This role will be involved in handling or resolving complex International client queries or issues.
- Liaise with Ops, Tech, Product teams to ensure customer requirement is addressed
- Be also a part of any product/business change communication to the clients with 0 impact on the business.
- Support the frontline sales team with Leads, Client feedback & ensure cross sales by furthering the existing relationships.
- Responsible for servicing all clients within the LOB- FPIs, FDI, FVCI including domestic Institutional Investors.
- Be the Single Point of Contact (SPOC) for all client queries, complaints & day to day requirement. Plan, prioritize & delegate work tasks to ensure proper implementation.
- Improve Client experience & engagement, take ownership of customer issues resolve them quickly & efficiently.
- Escalation, crisis and incident management
- Manage client queries related to custody, securities settlement, asset servicing, derivatives clearing, collateral, margin, and trade lifecycle activities.
📌 Client Service Manager (Mumbai)
🏢 Nuvama Wealth and Investment
📍 Mumbai
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