Manage & lead the inbound, outbound, & sales teams, ensuring they meet SLA targets & daily goals.
Handle inbound calls, providing detailed information on visa requirements & application procedures.
Improve team performance &real-; time monitoring
Required Candidate profile
Identify and facilitate training opportunities to enhance team skills and knowledge.
1+ year as Team Lead into customer service.
Excellent verbal & written communication.
📌 Team Lead (Domestic) Operations at Hexaware (Thane)
🏢 Wrixty Services
📍 Thane
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